Freegal Tips & Tricks

Use your Radford Public Library barcode and pin to download free, legal music from Freegal.

As of May 18, 2012, this digital music service allows every Radford Public Library cardholder to search a large collection of music, download three songs each week, and keep them permanently at no charge.

New Access
Freegal is not meant to replace our CD collection, but it does allow you a new way to access music through the library that we have not previously offered. From the classics to the cutting edge, from folk to comedy to foreign language, you’re sure to find something you love on Freegal.

If you do not know the pin for your library account, please contact us to find it out or reset it.
Troubleshooting Tips
Here are some techniques that may help you locate the mp3 files you have downloaded to your computer:
  • There may be a folder on your computer called Downloads that contains the mp3 files you downloaded from Freegal.
  • There may be a folder on your computer called Temporary Internet Files that contains the mp3 files you downloaded from Freegal.
  • If you use the Firefox browser, check the settings in the Tools -> Options menu. The General tab shows the location that is used for saving downloaded files.
  • If your computer is set up to automatically open mp3 files in iTunes, let iTunes manage the file location for you. In order to keep the songs in iTunes after the initial download from Freegal, click the Advanced tab on the iTunes Edit -> Preferences menu, and check the box that says “Copy files to iTunes Media folder when adding to library”.
  • Use your computer’s Search capability to locate your files. For Mac computers, this is the Spotlight tool. On Windows PCs, look for the “Search programs and files” box when you click on the Windows Start button. A good way to search for your Freegal mp3 file is by typing in the artist’s last name, or a distinctive word from the song title.
  • Note that when downloading a Freegal song on an iPod/iPad/iPod Touch, there is no easy way to save the mp3 file on your device. The recommended method is to download from Freegal to a computer and then transfer the mp3 file from the computer to your portable device.
Locating Saved Songs
Here are a few more things you can try to locate where the song was saved.

If you are using Windows Media Player:
  • Open Windows Media Player
  • Click on the File menu
  • Toward the bottom of the menu, you should see a list of all recently played music
  • Click on the song file you got from Freegal - this should cause it to play
  • While in the Now Playing mode (you can click on the “Now Playing” tab to get there), you should see the song listed under Now Playing
  • Right-click on the song title and select Properties from the menu
  • You should now be able to see where the file has been saved to on your computer, listed next to “Location:” in the properties window
  • From the Properties window, you can also select “Open file location” and this will cause a dialog box to open the folder that contains the file. From there you can copy or drag it to your desktop or wherever else you’d like to keep it.
If you are using iTunes:
  • Open iTunes
  • Locate the song in your music
  • Right-click on the song title
  • Select “Get Info”
  • Select the “Summary” tab (by default it’s the tab that’s open in the “Get Info” dialog box
  • Toward the bottom of the dialog box, there is a “Where” section which tells you the folder path where the song is located
Temporary Files
You may find through Windows Media Player or iTunes that the song file is located in a Temporary Internet File. You can go to “My Computer” from the Start menu on your computer and double-click through each of the folders listed in the “Location:” or “Where” box (depending on which media player you are using). Typically you’d start with your C: drive (usually called the Local Hard Disk), then click through Documents and Settings then the next folder and so on and so forth, to get to the song MP3 file. Once you get to the file, you can then drag it (or copy and paste it) to another location (your desktop for example). If it’s left in the temporary folder there’s potential for it to be deleted by your computer system automatically.

Internet Settings
If you are using Internet Explorer 7 or 8, you may need to adjust how your browser treats temporary internet files. You can get to this option by following these steps:
  • Open Internet Explorer
  • Click on the Tool menu
  • Select “Internet Options”
  • In the General tab section, in the Browsing History area, click on the Settings button
  • In the “Temporary Internet Files and History Settings” dialog box, select the option for “Every time I visit the webpage” (by default “Automatically” is selected)
  • Click the OK button
  • Click the Apply button
  • Click OK
  • Close Internet Explorer and then re-open it and try accessing Freegal Music again
Firewall Settings
It’s possible there’s a conflict with any antivirus or firewall settings you have on your computer. If you are comfortable with doing so, please try turning off your antivirus and/or firewall settings and try accessing Freegal again.

Log Out
This may also happen if another household member is not using the “Logout” link when done with the Freegal Music site (or if you are using Freegal Music on 2 different computers). Simply closing the browser does not clear a user’s session from Freegal Music. To resolve this issue, try having the other person in the household use the “Logout” link in Freegal Music and then try accessing the site. You may need to clear your browser initially.

Still having problems? Contact us with the details and we will try to help you.